Practical Exercises – Important to Prepare Well or Better for Upcoming New or Known Tasks
Success rests on a professional approach.
In sports, possible moves are thought up, rehearsed on the blackboard and then practiced on the pitch. When the moves run perfectly smooth, the audience will be pleased to see the skillful teamwork or the outstanding individual performance – and every single player is happy, their effort is appreciated and they are gratified by the result.
Success rests on a professional approach. Prepare for your tasks like a professional athlete as well: think about procedures and train several times. Then, in the game with the customer ‘score your points’!
For You at a Glance
How to develop, efficiently control service organizations in a future-oriented way: Management knowledge for the service practice as certificate course with Real Life Project.
Raising customer satisfaction and operational efficiency by professional service. Certificate course and module of the Certified Service Business Manager course.
Strategic design of service products, future-oriented steering and marketing. Certificate course and module of the Certified Service Business Manager course.
Quality methods and indexes for continuous improvement and optimal internal collaboration. Certificate course and module of the Certified Service Businesss Manager course.
Understanding and applying mechanisms of change, transformation, co-creation with customers & partners. Certificate course and module of the Certified Service Business Manager course.
Professional implementation of the fruits of the Certified Service Business Manager in an accompanying practical projekt. Graduation module of the Certified Service Business Manager course.
Customer-focused service presentations and professional communication with customers. Certificate course with 5 days of intensive classroom training and supervised pratical transfer taks.
Special requirements for service projects. In this five-day certificate course (incl. final exam and service project), you will work out how they will be successfully completed.
of ISS Trainings and Workshops Can Be for Example:
- Setup and development of international product and marketing management to increase the market effect as well as the efficiency and effectiveness in international cooperation
- Sales strategy and management
- Application of business methods and procedures for non-business economists
- Efficiently presenting marketing and sales concepts, convincing presentations
- Procedures for market and customer segmentation
- Key account management
- Customer acquisition
- Service development
- Enhancing service competence in marketing and sales
- ‘Understanding customers’, developing solution competence in the sales team
Benefit from professionals, trainers and coaches at ISS Hamburg with your team or for yourself – we are looking forward to seeing you.