General Terms and Conditions


You may register in writing, by fax, mail or email. As soon as we have received your registration, we will send you a written confirmation of your registration. At the latest two to three weeks before the start of the course you will receive the seminar or course confirmation with more detailed organizational information and the request to transfer the participation fee.

Beginning and Duration

The beginning and duration of the events, the course format and the times of the course are available in the seminar/course description. Subject to changes reasonable and useful for the purpose of the event.


The participation fee includes participation, work documents, lunches, break and conference drinks. The costs for accommodation and extras such as telephone, minibar etc. are payable by the participants themselves.


Various courses allow participants to take tests and examinations at the Marketing Academy. The respective fee is listed separately. It includes participation, documentation and a certificate of the results achieved.

Certificate of Attendance

For each fully attended seminar you will receive a detailed certificate of attendance – to document your personal education and training.


By taking part in a certified course, you acquire the right to take the exam before an examination board. Your exam success will be certified with a certificate and marks.

Course Cancellation

If there are not enough applications for a seminar/course or if it is not possible to carry out the seminar/course according to the program for reasons not attributable to us, we are not obliged to carry out the course. Registered participants will be informed about the cancellation in due time before the scheduled event. Of course, we will refund any fees already paid immediately.

Terms of Payment

We will issue a course confirmation 2 – 3 weeks prior to the beginning of the event. With this confirmation, the event will be charged and payment is due at the beginning of the event. Invoicing and payment are binding, even if you are unable to participate at short notice. In this case, a replacement appointment will be made in consultation with you. Note that course times may be altered any time prior to the confirmation. Rebooking will be subject to a processing fee of 100 EUR + VAT .

Participant Cancellation

A withdrawal from the contract is possible free of charge until four weeks before the start of the event. In case of later cancellations, we charge half the fee until two weeks prior to the start of the course, and the entire participation fee in case of cancellations at a later point in time. However, you are entitled to appoint a substitute participant at any time prior to the start of the event.


For events with a duration of more than 3 months, cancellations are possible at a month's notice. The statutory provisions apply to extraordinary termination. Information are there any questions left? We are happy to answer you:

ISS International Business School of Service Management
Leinpfad 1
D-22301 Hamburg

Phone:+49 (0)40 536 991-55
Fax:+49 (0)40 536 991-66