ServiceCamp

Kick-off TrendWorkshop Service
WHAT IS THAT?

Interact with other professionals in the service business. Collect suggestions and ideas to develop your own company.

The ServiceCamp is a “workplace” that introduces and trains new and familiar tools to shape the future in order to develop and optimize new business models. In the focus is always the interface with the customer – with tasks from service, sales and marketing.

What methods do you use to shape the business of the future? How do you create service excellence and business excellence?

PARTICIPANTS

Who benefits the most?

Managing directors and service, sales and marketing executives  – across all industries.

Details

Duration: 1/2 day

One day later we will host the TrendWorkshop Service.

PROCEDURE

Speakers from the ISS International School of Service Management introduce selected topics, methods and tools. This is followed by group workshops to work on specific tools, methods and topics. The presentation of the results and discussion in plenary meeting conclude the day.

 

Topics, methods and tools are:

  • ISS Service Business Model Canvas (SBMC)
  • Design Thinking
  • Rapid Prototyping
  • Touchpoint Management
  • The ISS ServiceCompass as a control instrument for service excellence and efficiency
  • Methods for partner management and
  • Transforming organizations to the “next level”.
REGISTRATION

ISS International Business School of Service Management

Dorotheenstraße 29 a
22301 Hamburg

Fon: +49 40 53 69 91-55
Fax: +49 40 53 69 91-66
contact@iss-hamburg.de