“Those who do not know the past cannot understand the present. If you do not understand the present, you cannot shape the future.”
August Bebel, politician and writer
For You at a Glance
How to develop, efficiently control service organizations in a future-oriented way: Management knowledge for the service practice as certificate course with Real Life Project.
Raising customer satisfaction and operational efficiency by professional service. Certificate course and module of the Certified Service Business Manager course.
Strategic design of service products, future-oriented steering and marketing. Certificate course and module of the Certified Service Business Manager course.
Quality methods and indexes for continuous improvement and optimal internal collaboration. Certificate course and module of the Certified Service Businesss Manager course.
Understanding and applying mechanisms of change, transformation, co-creation with customers & partners. Certificate course and module of the Certified Service Business Manager course.
Professional implementation of the fruits of the Certified Service Business Manager in an accompanying practical projekt. Graduation module of the Certified Service Business Manager course.
Customer-focused service presentations and professional communication with customers. Certificate course with 5 days of intensive classroom training and supervised pratical transfer taks.
Special requirements for service projects. In this five-day certificate course (incl. final exam and service project), you will work out how they will be successfully completed.
From ‘One on One’ to Group Coaching
Other services offered by ISS ServiceAcademy include ‘Training on Demand': an individualized technical training to purposefully implement any current concrete task in your company. It is offered as a specialized coaching for one to three participants from one or more companies.
However, this coaching can also be individually tailored to your company as a company-specific group training which is carried out as in-house training.
‘All in One': Seminar and Job Project
Update your knowledge as an employee to the latest professional state-of-the-art developments in your professional field and at the same time develop your own job project: that is what our ‘All in One’ trainings offer you. The concept allows you to benefit from the perfect combination of theoretical background, hands-on knowledge and project work. Check the ‘All in One’ icon marking seminars offered by the ISS ServiceAcademy: All seminars marked with this icon are also available as ‘all-in-one’ courses.
Tailored Training and Professional Development Programs
Individually developed trainings for experts and executives, especially customized to match corporate strategies, internal structures, markets and customers, are part of the core competence of the ISS Business School.
Over 60 percent of the courses are international. In the framework of respective corporate programs or in-house trainings, our open seminars and courses can be individually customized. We also offer to develop completely new concepts to match your requirements. The coordination of content is preceded by a consultation carried out by the ISS International Business School of Service Management.
Today, webinars, online workshops, digitally and individually accessible learning offers, project work and classroom seminars are all part of a modern orchestra of further education. This is especially true when it comes to ‘distance learning’. In its blended learning offerings and webinars, the ISS ServiceAcademy practices an outstanding, internationally widespread formula for success in continuing education: the ‘70-20-10’ model. With a mix of different learning formats, new knowledge and skills are developed in the context of the participant's individual working practice.
Trainers: Experts and Personalities
The trainers of ISS ServiceAcademy are mostly active in the service business and contribute a wide range of practical experience to the further education programs and trainings. The ISS ServiceAcademy taps into a large network of executives, scientists, professional trainers and consultants which has grown over two decades to select its trainers and guest speakers.
We are very grateful for their tremendous commitment to the ISS ServiceAcademy.