Designing and Implementing Transformation

(New) paths emerge when they are walked.

Franz Kafka, German-language writer


On your way to the transformation process, the ISS International School of Service Management will be your advisor and partner. From planning to implementation and beyond, we support you and your company on the way to a successful digital future.

ISS ServiceCompass: 360-degree Consultating Tool

Our reliable navigator on the way to your success is the ISS ServiceCompass. It is our meaningful, transparent, digital consultation tool to assess and prioritize recommended activities. It can be used to simulate activities and calculate the outcome pinpointing the most effective and efficient solution.

Your Partner: ISS Business School

With the ISS International Business School of Service Management you have a competent and experienced partner at your side. We have been successfully consulting companies on service for three decades.

We know the challenges and the opportunities in the business. We keep an eye on the whole picture and look into the details. Always in focus: your success, today and tomorrow.

Do not worry, we know that an idea is only excellent if it passes the test of the day-to-day business. We are also happy to assist you in establishing new processes. Hands-on, no-nonsense.

Our Consultation Services

Our consultation portfolio covers all central fields of the service business:

  • Analyzing services (ServiceCompass)
  • Developing a Strategic Market Position for long-term Success with Services
  • Development of concepts to deliver corporate, marketing and sales goals with services
  • Building a product management organization for services and integrate it in product product management if required
  • Optimization of the sales organization for services and if necessary coordination with product sales
  • Establishing key account management

Which Consultation is Right for You?

Consultation, research and development projects can be realized in different ways, e.g. as:

  • Exclusive projects with you as the sole partner (for example, to prepare and support a transformation process from product-driven to service-focused companies or the reorientation or evolution of service areas)
  • Collaborative projects within publicly funded research programs (such as the Federal Ministry of Education and Research, the EU or the Industrial Research Foundation), in collaboration with research institutes and universities
  • Work groups with several business partners on selected topics
  • We supervise the project work and degree thesis of the participants in ISS certificate courses or degree courses from your company

From Research to Associations

ISS consultants collaborate with national and international companies, research institutions, universities and associations to ...

  • develop and execute market and trend research studies
  • develop new methods and reference models
  • develop and implement new services
  • develop and test innovative teaching-learning formats
  • evaluate the sustainability of training and transformation projects


Contact us. We are happy to work with you on an individual project proposal.

All Services

for You at a Glance


Project management, marketing and sales:
continuing education and consultation for you and your company – perfectly suitable formats and contents



Goals, strategies, processes: ensuring sustainability – strategic & conceptual consultation & organizational development in marketing, product management, sales & service.

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Up-to-date know-how to master topics: expertise from marketing to sales and hands on experience – that is what our seminars offer in various formats.

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New methods, new strategies: complement your knowledge and competence – appropriate techniques, methods and strategies for your tasks in marketing and sales.

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In-house Training

Made-to-measure for your company: transformations in companies are never identical. That is why we tailor measures for product management, marketing and sales individually.

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Certificate Courses

Exam included: career leap: how to document newly acquired competencies – certificate courses with business transfer, project work and final exam.

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All in One

Seminar and project work: update your know-how in marketing and product management with the perfect combination of theory and practical work.

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Blended Learning

The 70:20:10 success formula: this is how modern learning goes worldwide: a mix of different forms of learning from webinars to project work, combined with individual work practice.

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Training on Demand

Service on call: You need a professional training for current marketing, sales and product management tasks NOW and not the day after tomorrow? We are happy to help you!

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Experience and Focus of the ISS

The topics for consultation, research and development projects reflect the experience and the focus of the ISS. These include:

  • Service business models, in particular hybrid services encompassing technical products, software, services and components or systems
  • Service engineering/service development
  • Financial and risk management for services
  • Integration of products and services into solution concepts for customers
  • Service Marketing/service portfolio management
  • Benchmarking
  • Business process management and organizational concepts for service companies
  • Service IT
  • Transformation of product and service areas
  • Industry-specific topics, e.g. in medical engineering, IT services, mechanical and plant engineering, industrial service, logistics or, for example, services related to commerce, FMCG and cosmetics