The Advisory Board of the ISS ServiceAcademy: Guarantee for Best Quality
“We know what is needed to be successful in our field of expertise. We bring this knowledge to the advisory board of the ISS ServiceAcademy.”
Hans Werner Albrecht, Rational AG
Those who support companies on their way to business excellence and service excellence should, of course, also offer excellent services themselves. The voluntary advisory board of the ISS ServiceAcademy is a central instrument to achieve this. It guarantees continuous development and quality assurance of all educational courses of the ISS ServiceAcademy according to its statutes.
As part of its ISS ServiceAcademy, the ISS International School of Service Management organizes open seminars and courses; these programs are accompanied by the advisory board. The advisory board also supports the programmatic orientation of ISS towards business excellence and sustainable corporate development with profitable growth. The courses focus on the expectations of our customers’ customers.
Respectively, the benefit ISS’ customers gain from the cooperation is pivot. This is a cooperation which is convincing, enthusiastic and in most cases leads to profitable ‘recurring business’.
Certificate Courses and Degree Theses
In particular, the certificate courses are continuously reviewed and adjusted to practical relevance and kept up-to-date in collaboration with the advisory board, so that the courses continue being internationally trendsetting. The work transfer tasks, final exams and exam papers that usually complete the certification courses ensure that the investment companies make in their employees to participate in the courses returns many times
For You at a Glance
„New World” – How?
Backwards? … It will be different!
What are the cornerstones of the business in the New World?
My mental supermarket
How to develop, efficiently control service organizations in a future-oriented way: Management knowledge for the service practice as certificate course with Real Life Project.
Raising customer satisfaction and operational efficiency by professional service. Certificate course and module of the Certified Service Business Manager course.
Strategic design of service products, future-oriented steering and marketing. Certificate course and module of the Certified Service Business Manager course.
Quality methods and indexes for continuous improvement and optimal internal collaboration. Certificate course and module of the Certified Service Businesss Manager course.
Understanding and applying mechanisms of change, transformation, co-creation with customers & partners. Certificate course and module of the Certified Service Business Manager course.
Professional implementation of the fruits of the Certified Service Business Manager in an accompanying practical projekt. Graduation module of the Certified Service Business Manager course.
Customer-focused service presentations and professional communication with customers. Certificate course with 5 days of intensive classroom training and supervised pratical transfer taks.
Special requirements for service projects. In this five-day certificate course (incl. final exam and service project), you will work out how they will be successfully completed.
Hands-on Knowledge for Educational Programs
The advisory board is staffed with experts and executives as well as managing directors for services. They come from a wide variety of sectors such as IT, healthcare, the hotel industry, mechanical engineering and of course also from pure service companies.
“Among the members of the advisory board there is a lively exchange, also on current developments in the various industries,” said director and CEO Michael René Weber.
Watch our Interviews with Members of the Advisory Board:
The development of the service courses and seminars has been accompanied by the ISS ServiceAcademy advisory board since 1993. Initially in the context of the MarketingAkademie Hamburg and in cooperation with the KVD, the German Service Association, and since 2009 within the ISS International Business School of Service Management.
Hans Werner Albrecht, Rational AG; Gerhard Brümmer, Carl Zeiss Microscopy GmbH; Robert Eibl, MMM Munich Medical GmbH; Patrick Solér, Linde Material Handling GmbH; Nils Finger, WIBU Wirtschaftsbund Sozialer Einrichtungen; Frank Bunge, Leica Microsystems CMS GmbH; Klaus Conrad, Sennheiser electronic GmbH and Co. KG; Werner Mertens, EASY Software AG; Bernd Rüdinger, SEW – Eurodrive GmbH and Co. KG.
“I feel very good that the days passed in Hamburg for the course were so full of training and information for my work and finally to achieve the score and the certification, as well. Please give my warm greetings to all the team there in ISS Hamburg and hope to see you again in future!”
Stergios Lagomichos, Field Service Inspector Greece Cyprus, KHS
Carrer Paths in Service
Wherever your personal journey may lead you, vertical or horizontal: a career in service is full of opportunities, challenges and perspectives.
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