ISS Newsletter November 2008

Hamburg, 12. November 2008

Dear Service Professional,Blick von der ISS auf den Osterbekkanal


are you also experiencing that everything is rotating faster?

As long as one is also in the driver’s seat and holds pole position, all is well - nevertheless a few turbulences could have been spared. Reactions on the crisis are various - some industries are affected, some remain completely unaffected, some stop all expenses, while others invest -especially now- in their customer relations, with the motto being: consultative selling in difficult times.

Activities have also increased at ISS - however, intended and coordinated.

Next week our MBA students will be travelling to Sweden to one of the largest European Service Research Centers at Karlstad University. Simultaneously the admission assessments for the commencing second MBA course will be taking place January 2009. The next assessment will be held on 24 November! Towards the end of November, there will also be a final conference of a BMBF-Research project in Düsseldorf, which Prof. Dr. Boehmann will be supervising.

On 24 September we were able to welcome 18 company presidents and managing board members of world leading companies attending the ISS business forum in Hamburg. Together with Prof. Dr. Simon ("Hidden Champions") and further 80 participants the "future strategies" for the coming five years have been assessed - a very exciting and top-class event.
This year ISS has been operating alongside research, teaching and company discussion boards in business advice and trainings in all ranges of services. The number of international attendants at the management trainings and the MBAs brings me personal joy.

Take a look through our Newsletter to discover the diversity of ISS - contact us if you would like to find out more or if you have any feedback or comments. We would appreciate a conversation with you.

With best regards,
Sincerely,


ISS International Business School
of Service Management
Michael René Weber


    Topics:




Commence of 2nd MBA of Service Management: 16 January 2009Zulassungsantrag

The work accompanying MBA Service Management is suitable for trade and managers of companies in which services play a strategic role. Service, leadership and business are the focus of the 2 year MBA English speaking course which is both officially recognized and internationally accredited. The next ISS assessment centre will take place on 24 November 2008.

More information


Co-operation with Fraunhofer IML, Dortmund and "Forum Vision Instandhaltung" (FVI)

Growing demands of the availability of production facilities, cost pressure and outsourcing as well as the becoming complex processes in maintenance management contribute new skills for trade and executive managers. Currently a co-operation with the "Forum Vision Instandhaltung" (FVI) and the Fraunhofer IML in Dortmund offers the MBA students a specialisation in maintenance.

More information


ISS meets ISS – online business forum 2008 video

18 world leading companies came to the ISS business forum "Future Strategies" with Professor Hermann Simon which took place in September at the Hotel InterContinental in Hamburg.

Present was also Maurizio Belingheri of the "ISS" space station. The event achieved popularity not only due to the quality of the presentations but also due to its interactive nature, resulting that the date for the 2nd ISS business forum "Future Strategies 2009" is already planned for 15 June 2009.

Film link


Advisory board: Prof. Dr. Krcmar takes control

The members of the research advisory board have chosen Prof. Dr. Helmut A.O. Krcmar, TU München as new research advisory board director. As of 2002 Professor Krcmar is chair holder of computer science in economics at the Munich University of Technology and is also author of numerous books and trade publications. With his vast international experience in both economics and research, Professor Krcmar will be furthermore contributing to ISS.

Lehrstuhl für Wirtschaftsinformatik, TU München


MarketingAkademie Hamburg: "Service Management Compact" November 2008 fully booked

Alongside the BBA and MBA study programs, we offer through our partner - the MarketingAkademie Hamburg, employee qualifications in "Marketing and Service". Gladly we would send you our current training courses information, training descriptions and also our career paths to "Marketing and Service". Our 5-day training "Service Management Kompakt (KVD)" shows particular demand - during which professional tools for professional service are trained. The next course will be held February 2009.

Service Management Kompakt


Conventions preview: ISS on location in Pforzheim and Munich!

During the "Maschinenbauforum 2008" - a knowledge exchange convention for practitioners in service - we will be present on both 11 and 12 November 2008, at the booth A5 at the "CongressCentrum Pforzheim". This convention is an initiative, which serves the knowledge exchange between managers throughout German speaking regions. Since 1997 about 1.800 businesses have taken part at this event.

The „SERVICE WORLD“ at the Kempinski Airport Munich is the only trade exhibition in Germany which deals with service in this special way. We are looking forward to our trade conversation with you during 13 and 14 November at booth no. A15.

Maschinenbauforum
Service World 2008


MARIS practice workshop: Mastering global challenges in service

Clients expect consistent standards in all countries; the transmission of Best Practices hit resistance; the complexity rises. The MARIS-Project has developed applicable methods and has tested them in practice - with which these challenges can be successfully tackled.

With MARIS a research consortium of sciences and business practice has evolved, which developed through its acquired application orientated research a methodology that supports the systematic transfer of technical services on new markets in foreign countries.

Furthermore experienced practitioners and scientists will report on "Flexible methods for the export of technical services" during the final conference in Düsseldorf on 28 November.

MARIS Homepage
Final conference flyer


Review: Managed Services as business model

During the 61th event the AFSMI-German Chapter focused on the current trends in range of "Managed Services". Managers of well known companies took part in the presentations and discussions. Prof. Dr. Tilo Böhmann, Head of Research at the ISS Business School Hamburg, introduced main elements of professional and successfully realized "Managed Services" business models. Upon additionally Dr. Mathias Hajari, "Wincor Nixdorf International" and Holger Dettmann, "VAMED und Service", defined how a successful development and commercialisation of "Managed Services" in their trade looks like. J.B. Wood, president of the worldwide AFSMI organisation with representations in 20 countries and about 4.000 members, gave an overview to the most significant activities in international service.

Detailed report in the download area
 AFSMI


Corporate Programs: Future Service Management Training for 15 international service managers

Efficiency and customer satisfaction were focus point during the training in October. The certified assessment of this training was successfully completed by the participants. Alongside the MBA course the ISS Business School Hamburg also offers special management programs, which are specifically adapted to business needs and always with intensive practice transfer - often with certified assessments. These programs are held at various international locations.

Contact partner: Dr. Stefan Marose
Tel.: +49(0)40 536 991-37
Fax: +49(0)40 536 991–66
E–Mail: marose@iss–hamburg.de


Contact:

Henning Lindhorst, M.A.
ISS International Business School
of Service Management
Hans-Henny-Jahnn-Weg 9
22085 Hamburg
Germany

Tel: +49 (0)40 536 991-34
Fax: +49 (0)40 536 991-66
E-Mail: lindhorst@iss-hamburg.de

www.iss-hamburg.de/en


© 2008 ISS International Business School of Service Management GmbH
Geschäftsführer: Michael R. Weber
Amtsgericht HR: Hamburg HRB 92491 - USt-IdNr.: DE118682880