Commencement of 2. MBA Service Management cohorts

The participants of the second MBA course come from Hamburg, Berlin, Dresden, Stuttgart and The Netherlands. Their profession backgrounds vary from medicine, bio-technology, IT and finance branches. They were welcomed by ISS president Prof. Dr.-Ing. Klaus W. Röben, who addressed the importance of international Service Business: "For our economics, which is currently finding itself in heavy recession, Service Business will bring far more added value in future, than achievable only through the manufacture of hardware products."

Focus on Leadership

The participants at ISS are not only taught by academic university teachers, but also taught by experienced practitioners. With the Top Executive Program, the MBA candidates at ISS are offered the support of a personal mentor throughout their academic studies. Last Friday Mr. Röben stated: "Our mentors are top executives on management level of companies, who personally assist the ISS and also our master program with excellent leadership experience". With the flexible starting dates, the part-time course of study can be commenced until the 4. May. The next assessment-center will take place 18. February at ISS.

The MBA module „Consultative Selling/Complaint Management” in March and the MBA module "Service Management" in May are bookable as separate modules

Focus of the course on 4.-13. March, which the 1. generation of the MBA study course students completed in Hamburg, will be: Consultative Selling, Service Sales- and Complaint Management.

Gain a company turnover increase and profit from positive enduring customer relations. Together with the MBA students you can create new paths in Service Business, compile solutions for customers and take a look at "Best Practices" taken from current case studies. The next possibility to take part in a seperate MBA module will be from 4.-12. May with "Service Management". An additional bonus for participants: gained credit points can be taken in account at a later MBA enrollment.

Contact Mrs. Nina Bielau for further information
Tel.: +49(0)40 536 991-32
E–Mail: bielau@iss-hamburg.de

Apply now for the Bachelor Workshop in Frankfurt and Hamburg with the Promerit AG in February

The part-time bachelor course in Service Management offer your up and coming talents ideal premises for a corporate career. Our partner and expert for talent management is the Promerit AG. Together with the ISS Business School Hamburg both invite to a workshop. The goal being, to be able to structure the bachelor program going by your customer orientated needs, requirements and suggestions.

Dates:
Thursday, 12. February 2009 at Promerit AG in Frankfurt
Thursday, 19. February 2009 at the ISS Business School Hamburg

For registration and information contact Mrs. Nina Bielau
Tel.: +49(0)40 536 991-32
E–Mail: bielau@iss-hamburg.de

Link: Promerit AG

Augur Capital Group is new sponsor of ISS

The Augur Capital Group, Frankfurt, is partner and sponsor of ISS. Augur Capital possesses an expertise of many years in European finance service and successfully manages the first Private Equity Fonds specialized in European financial services. Beforehand the management together with the American investor J.C. Flowers initiated and conducted the first two Private Equity transactions in the German insurance business. Furthermore Augur Capital AG advices institutional investors with investments in secondary market life insurances. References are among others: WestLB, Dresdner Bank AG and Hauck&Aufhäuser Privatbankiers. Günther Skrzypek, Managing Partner Augur Capital: „The ISS focuses on leadership and service business, which correlates also with the philosophy of our company. With our engagement, we accomplish a systematic contribution to boost the development of future orientated services.“

Link: Augur Capital

Bachelor-Start: making use of BMBF promotion scholarships

The promotion scholarships are aimed for men and women with work experience, who are highly motivated and talented in education and profession. The scholarships add an additional appeal to the admission of a study and improve the career promotion chances for qualified employees. Through the promotion scholarships the BMBF promotes the transparency between career and academic education. With an outstanding high interest in the program, the first evaluation round was completed. A further application possibility will be announced shortly.

Link: BMBF

ISS en-route: Wincor World in Paderborn
with Prof. Dr. Tilo Böhmann

On 22. January, Prof. Dr. Tilo Böhmann (ISS - Head of Research Service Management), introduced current empirical results of an enquiry in his presentation “Governance of Service Relationships – making the most of Managed Services and Outsourcing”. Focus of the case study being scheduling and controlling of outsource-relations. The analysis showed, how dependent from the goals of an outsourcing, the matching elements and conditions should be successfully arranged. With its annual "Wincor World" Wincor Nixdorf is offering its partners the chance to directly present their service offers.

Link: Wincor World 2009

ISS Business Forum 2008: Video with English closed captioning online

YouTube has given users the option of embedding closed captions that show up as semitransparent overlayers. 18 world market leaders met in Hamburg to discuss future strategies in September of last year - with a focus on Service- and Solution Management. ISS uses subtitles as a service to provide the impressions of that day to our international visitors in a short 9 min movie. The video with closed captioning has an option in the lower right-hand corner menu; a part of the user interface that also houses the toggle to switch to a better streaming quality (HQ).

Watch video now!

Henning Lindhorst, M.A.
ISS International Business School
of Service Management
Hans-Henny-Jahnn-Weg 9
22085 Hamburg

Tel: +49 (0)40 536 991-34
Fax: +49 (0)40 536 991-66
E-Mail: lindhorst@iss-hamburg.de

www.iss-hamburg.de


© 2009 ISS International Business School of Service Management GmbH
Geschäftsführer: Michael R. Weber
Amtsgericht HR: Hamburg HRB 92491 - USt-IdNr.: DE118682880