Top Executive Partner: Mentoring program for students

In future ISS MBA-candidates will receive a personal mentor and sparring partner - these being acknowledged executive leaders from which the MBA-students can not only learn from yet also develop and expand their professional and interdisciplinary skills. With the announcement of nine board members of TEP-partners it has now been successful to effectively sharpen the focus on business related topics and simultaneously to develop the reputation of the young academy.

General overview of the TEP-Partners

MBA-Start on 16. January: additional starting dates announced for flexible scheduling

At the moment the student´office has plenty to do: the classification of applicants for the second generation of the Service-MBA, organisation of the assessment tests (next date: 18. December and 13. January), preparation of the first day for the newbies at ISS on 16. January. Till now the set up of the participants has been shaped by internationality and by a healthy mix of business fields. New: Depending on pre-knowledge, the possible start is alternatively 6. March. Even the possibility of a "Power Start" is available as of 4. May!

Further queries will be answered by Mrs. Nina Bielau:
Tel.: +49(0)40 536 991-32
E–Mail: bielau@iss-hamburg.de

More information

Invitation to „ISS try-out MBA“ on 23. January 2009

On 23. January 2009, the ISS is inviting to a "ISS try-out MBA": human resource managers or ambitious new managers of service orientated businesses are most welcome. Optionally the seminar "Project and Process Management" with Prof. Dr. Tilo Böhmann or "Economics" with Prof. Dr. Markus Warg can be visited. The course language is English. Get to know our special interaction with our Professors. A registration is required.

Contact Mrs. Nina Bielau for more information:
Tel.: +49(0)40 536 991-32
E–Mail: bielau@iss-hamburg.de

BMBF-research project for business models

ISS Business School Hamburg, along with seven other universities, institutions and organisations launches its first BMBF-research project (Federal Ministry of Education and Research) to focus on micro-system-technical-service-innovations ("MIDIS"). In a first step the analysis and conception of business models of technical services are of priority.

Questions are answered by Prof. Dr. Tilo Böhmann:
Tel.: +49(0)40 536 991-55
E–Mail: boehmann@iss-hamburg.de

Commencing 1. August 2009: The part-time Service Bachelor (BBA)

As of the 1. August the MBA at the ISS will receive a little sibling: the Bachelor of Business Administration (BBA). Differently to the postgraduate MBA course, there is no academic pre-qualifications required for the "Service Bachelor". The course is build across seven semesters and takes place in Hamburg and Dublin. "Young employees of a company, who initially had decided upon an education, can now set a base to a new carrier path within their company - and simultaneously the human resource department binds the best to the company", says Prof. Dr. Klaus Röben, president of ISS. Alongside the general or the related higher education entrance qualification, a successful assessment test is necessary.

Please contact Mrs. Nina Bielau for further information:
Tel.: +49(0)40 536 991-32
E–Mail: bielau@iss-hamburg.de

MARIS Workshop in Düsseldorf: presentation of successful case studies

The success concept: "International success as a service and partner of the client through systematic service engineering and risk management" were presented end of November by Dr. Ronald Miller, general manager HSG Zander (Bilfinger und Berger Gruppe) and Helge Hochleitner, Teleperformance Technical Help, in Düsseldorf. The participants learnt, to evaluate country risks for new service locations, to identify best practices internally as well as to realize these internationally. Rolf Beck, manager of services for Germany, Abbott Diagnostics: "I have taken in many concrete suggestions for the further development of our service organisation.

MARIS Hompage

For more information about MARIS, please contact the project manager Prof. Dr. Tilo Böhmann:
Tel.: +49(0)40 536 991-55
E–Mail: boehmann@iss-hamburg.de

Save the dates

In 2009 ISS will again be present throughout the most important service conventions and congresses. In advance, we would like to inform you about the followings events:

• "Technology Services Europe 2009 (AFSMI)", Barcelona: 1.-3. April 2009
• "DGFP Kongress für Personaler", Wiesbaden, 4. June 2009
• "ISS and MarketingAkademie Hamburg: Trend Workshop Service" 4.-5. June 2009
• "Zukunft Personal", Cologne, 22.-24. September 2009
• "MAINTAIN 2009 Industrial maintenance ", Munich, 13.-15. October 2009
• "Maschinenbauforum 2009", Pforzheim: 10.-11. November 2009
• "KVD Service Congress 2009", 12.-13. November 2009

Review I: Service congress in Munich: strategy, marketing and financial

A current survey of the KVD has confirmed the opinion of many experts: The development of new services is becoming more and more important. Service-marketing is big in coming and new services are being developed in line with the market. It is here that a clear strategic orientation and the identification of innovative solutions play a great role. Service is increasingly in need of employees, which think strategically and which can act market-driven. Alone the technical education is not sufficient enough. The validated qualification measures offered by the MarketingAkademie Hamburg and by the KVD create ideal premises.

More information about the Service Akademie

Review II: Maschinenbauforum Pforzheim

The ISS Business School Hamburg, along with her partner the MarketingAkademie Hamburg, was for the first time present with a stand at the "Maschinenbauforum 2008" in Pforzheim. The congress was with an attendance of 450 participants daily, very well visited. Noteworthy was, that the topic of the service experts was not the financial crisis, but the service, which is organisationally integrated in companies as well as a contribution to company success.

Review III: From Taylor to Toyota, from Hamburg to Karlstad: MBA´s are back from Sweden

After the excursion to the Dublin Business School, the MBA candidates have become acquainted with the service research center in Karlstad. Based on the fact of assemblance and development organisation of a service business, the topic of human resource management stands in center point. The lectrurers, Prof. Dr. Larsson and Dr. Henrietta Huzell are selected experts in human resource management and compiled topics with practical reference to conflict management and team work from various points of view.