ISS Service Competence

MarketingAkademie Hamburg(MA) has provided training and coaching for managers and employees for more than two decades. An enormous amount of pofessional know-how and a remarkable professional network have been developed. The resulting pool of experience is unique.

ISS students can use this pool during their MBA Service Management studies. The ISSlsquo;s Holding Company and the ISS faculty have more than 20 years experience in business education, training and service project consulting. This pool of experience has been highly appreciated by customers both in Germany and worldwide: In more than 200 company courses, with over 800 participants in 'open seminars', and more than 500 participants in 'certified courses' in the past 5 years alone.

Cooperation with Europe‘s biggest Service Association


Competence in qualifying service managers and employees with a technical back-ground is exPressed by MarketingAkademielsquo;s longstanding partnership with the 'Service-Verband Deutschland (KVD)', the German Service Association. Certified KVD courses, which set the standard for service management training aimed at experts and executives, are held at MarketingAkademie in German and in English. For further information, please go to www.marketingakademie.com.