Our philosophy: Service first.
Service means combining at least two components to form a unit – in most cases a complex solution which provides added value for all partners: Value-Added Services. These components not only represent values like experience, innovation, tradition and creativity. They also symbolise the interaction and relationship between customer and Service provider – meeting needs with the right solutions – and the close match between Service demand and Service offer.
There are aIways at least two parts which join to create a whole which is more powerful and stable than one part alone. "Achieving more together" is the philosophy of the ISS: Interdisciplinary, international, intercultural, innovative and future-oriented. This philosophy is also exPressed by the ISS logo – its different parts interlock to form a whole, symbolised by the globe.
We qualify:
- Specialists and managers in service management
- Based on management practice and management science
- For the successful realisation of future-oriented services in international companies.
To implement that vision, we will ensure the following:
- Imparting scientific theories and methods
- Participating in the advancement of scientific theories (research)
- Deriving concrete recommendations for participants’ professional practice based on service-oriented case studies (Business Cases)
- Imparting the knowledge and skills required for leading a service organisation as a Chief Service Officer - CSO (Leadership skills)
- Promoting exchange of experience among students so that the results will be beneficial both to the individual participants and to the advancement of the entire Program
