Overview and Content

Die neun Navigationspole des
ISS ServiceCompass repräsentieren die Dimensionen
zu einer ganzheitlichen, dienstleistungsgetriebenen Unternehmensentwicklung mit
dem Ziel der Business Excellence

Overview and Content (International Management)

The M.A. “International Management and Service Operations”

  • Highlights the importance of service and operations management for corporate development, profitable growth and customer loyalty.
  • Focuses on relationship management with customers, offering a 360° overview of this increasingly significant field of operation.

  • Provides insights and up-to-date knowledge required to develop, market and provide services – with a particular focus on service delivery.
  • Postgraduate business degree in English (full-time or part-time)

  • ISS study blocks in Hamburg (D); optional Karlstad (S), Dublin (IR), New Delhi (IND)

Applicable knowledge and expertise throughout your career

The programme’s main objective is to qualify experts and executives for service and operations management in an application-oriented and scientifically-based way. The ISS aims to establish a globally recognisable and reputable qualification in service and operations management, to enhance industry interaction and to offer an academic learning platform for ISS students.

General business skills – flexible structure – specialised knowledge

The ISS M.A. programme “International Management and Service Operations” assists companies in developing and organising service distribution through the academic and application-oriented qualification of their employees to deliver cutting-edge services based on current research and best practices from leading service providers.

Business or non-business academic background

The M.A. programme is taught in English and offers a solid foundation of general business knowledge. In addition, it gives persons from a multitude of industries and prior academic backgrounds (e.g. in engineering, computer or medical science) the chance to professionalise the service and operations management of the companies they are working for.

Choosing between two study options

The postgraduate programme is available on a full-time and on a part-time basis (both 120 ECTS credits). The latter one is designed for 36 months and includes practical work project, while the full-time option with a study-integrated traineeship in Germany or a country abroad is completed within 24 months.

Blended learning approach - room for individual priorities

Postgraduate core modules and elective specialisations at ISS are taught during on-campus study phases, which are each preceded and succeeded by mandatory webinar sessions. The efficient programme structure of just 2 on-campus study blocks of 6-8 days per semester allows students to spend more practical time with their employers. ISS modules are not designed to take place in a consecutive order. Hence the students can set up an individual study schedule according to their personal needs.

International focus

The aim of the course with an explicit international bias is to provide qualifications for an international service and operations management to qualify graduates for technical and managerial positions in high-profile companies worldwide.

Download brochure & fact sheet (PDF file):

Master of Arts (M.A.) International Management and Service Operations

Here you find a list of all relevant downloads including application forms.